Scope: Applies to all commodity transactions, warehouse receipts, and delivery services conducted on the platform.
1. Eligible Refund Scenarios
Trading Transactions
• A buyer may request a refund if the commodity received does not match the grade, quality, or quantity specified in the trade order (verified by a platform-approved inspector or warehouse manager).
• Refund requests must be submitted within 48 hours of delivery or warehouse release confirmation.
• If a seller fails to deliver within the agreed settlement period, the buyer is entitled to a full refund of any funds held in escrow.
Warehouse Receipt System
• If a warehouse receipt is found to be fraudulent, erroneous, or issued for goods that do not exist or have been double-pledged, the affected party is entitled to a full refund of any consideration paid.
• Deposit fees paid for warehousing are non-refundable once goods have been accepted and a receipt issued, except in cases of platform error or warehouse negligence.
• Storage fees are refundable on a pro-rata basis if goods are withdrawn earlier than the contracted storage period, minus an administrative fee.
Deliveryman App / Logistics
• Delivery fees are refundable in full if a confirmed delivery is not attempted or completed due to the deliveryman’s fault.
• Partial refunds (up to 50% of delivery fee) may apply if a delivery is delayed beyond the guaranteed window without a force majeure reason.
• No delivery fee refund if non-delivery is caused by the recipient’s unavailability after two (2) documented attempts.
2. Non-Refundable Items
• Platform transaction/service fees (unless the transaction was cancelled due to a platform error).
• Inspection or grading fees once the service has been rendered.
• Insurance premiums on stored commodities.
3. Refund Process
• Submit a claim via the platform’s dispute resolution portal with supporting evidence (photos, delivery notes, warehouse release documents).
• The platform will investigate within 5–7 business days.
• Approved refunds are credited to the user’s platform wallet or bank account within 7–10 business days.
PRIVACY POLICY
Effective Date: 28.02.26
1. Data We Collect
For Traders (Buyers & Sellers)
• Full name, business name, and registration/tax identification number.
• Bank account and mobile money details for settlement.
• Commodity listing details, transaction history, and trade preferences.
• KYC documents (national ID, Incorporation certificate, proof of address).
For Warehouse Operators
• Warehouse location, certification, and capacity data.
• Receipt issuance history and inventory logs.
• Staff identity and authorization records.
For Deliverymen (via Deliveryman App)
• Full name, photo, national ID, and driver’s license.
• Real-time GPS location during active deliveries.
• Vehicle registration details.
• Delivery history, ratings, and earnings data.
2. How We Use Your Data
• To verify identities and prevent fraud (KYC/AML compliance).
• To facilitate commodity trades, warehouse receipts, and delivery matching.
• To process payments and settlements.
• To track deliveries in real time and share location with the receiving party during an active delivery only.
• To comply with regulatory obligations (e.g., exchange regulations, financial reporting).
• To improve platform features and send relevant service notifications.
3. Data Sharing
• We do not sell your personal data to third parties.
• Data is shared with: licensed payment processors, regulatory bodies (when legally required), insurance partners, approved warehouse inspectors, and logistics partners — strictly on a need-to-know basis.
• Deliveryman GPS data is only shared with the relevant buyer/seller during an active delivery and is not retained beyond 24 hours after delivery completion.
4. Data Retention
• Transaction and receipt records are retained for a minimum of 7 years for regulatory compliance.
• KYC documents are retained for 5 years after account closure.
• GPS and delivery logs are retained for 90 days.
5. User Rights
Users may request access to, correction of, or deletion of their personal data (subject to legal retention obligations) by contacting privacy@anda-global.com.
6. Security
We use end-to-end encryption, secure servers, two-factor authentication, and role-based access controls to protect your data. Warehouse receipt data is stored on a tamper-evident ledger.
🚚 SHIPPING & DELIVERY POLICY
Scope: Governs the movement of commodities from warehouses to buyers or between storage facilities via the platform’s Deliveryman App.
1. Delivery Eligibility
• Physical delivery of commodities is only initiated after a verified warehouse receipt has been redeemed or a settled trade order has been confirmed on the platform.
• The commodity must pass a pre-dispatch quality check by the warehouse before release to a deliveryman.
2. Deliveryman Assignment
• Deliverymen are matched to consignments based on location, vehicle capacity, and commodity type (e.g., refrigerated vehicles for perishables, covered trucks for grains).
• All deliverymen are vetted, ID-verified, and rated on the platform. Only those with a minimum rating of 4.0/5.0 are eligible for high-value consignments.
• The platform reserves the right to reassign a deliveryman if the assigned one does not accept the job within 30 minutes of notification.
3. Delivery Timelines
• Local/intra-city delivery: Same day to 24 hours after dispatch.
• Inter-state/regional delivery: 2–5 business days depending on distance and road conditions.
• Estimated delivery windows are displayed at checkout and are subject to change due to force majeure events (flooding, government restrictions, road closures).
4. Tracking
• Real-time tracking is available to both buyer and seller via the platform dashboard once a delivery is dispatched.
• A delivery PIN or OTP is generated for the recipient to confirm receipt. The deliveryman must obtain this before the delivery is marked complete.
5. Loss, Damage & Shortages in Transit
• The platform requires all consignments above a defined threshold value to be insured. Insurance options are available at checkout.
• In the event of loss or damage in transit, the platform will initiate a claim on behalf of the affected party with the insurer within 48 hours of a report.
• If no insurance was taken, liability is limited to the deliveryman’s bond/surety amount as registered on the platform.
6. Failed Deliveries
• If delivery fails due to the recipient’s unavailability, a re-delivery fee applies for the second attempt.
• After two failed attempts, the commodity is returned to the origin warehouse and a re-stocking/handling fee is charged to the buyer.
7. Prohibited Commodities for Delivery
The platform does not facilitate the delivery of banned, adulterated, smuggled, or unapproved agricultural commodities. All listed commodities must comply with applicable NAFDAC, FDA,GSA or relevant national standards.