Platform Name: ANDA Effective Date: 28.02.2026 Last Updated: 28.02.2026
1. INTRODUCTION & ACCEPTANCE
By registering on, accessing, or using ANDA (the “Platform”), including its web interface, mobile application, Deliveryman App, and Warehouse Receipt System, you (“User”) agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, you must discontinue use of the Platform immediately.
These Terms constitute a legally binding agreement between you and Anda Global Limited (“the Company”, “we”, “us”, or “our”), a company incorporated under the laws of the Republic of Ghana.
2. DEFINITIONS
For the purposes of these Terms:
• “Platform” means the web application, mobile app, Front Store, Deliveryman App, APIs, and all associated services operated by the Company.
• “User” means any registered individual or entity, including Buyers, Sellers, Warehouse Operators, and Deliverymen.
• “Buyer” means a User who purchases agro commodities through the Platform.
• “Seller” means a User who lists and sells agro commodities through the Platform.
• “Warehouse Operator” means a licensed and platform-approved entity that stores commodities and issues Warehouse Receipts.
• “Warehouse Receipt (WHR)” means a digital or physical document issued by a Warehouse Operator certifying the deposit of a specific commodity of defined quantity and quality in a designated warehouse.
• “Deliveryman” means a vetted individual or logistics entity registered on the Deliveryman App to transport commodities on behalf of Users.
• “Escrow” means the platform-managed holding of funds pending successful completion of a transaction.
• “Commodity” means any agricultural product listed, traded, stored, or delivered through the Platform.
• “KYC” means Know Your Customer identity verification processes required by the Company.
• “Force Majeure” means events beyond reasonable control including floods, strikes, government action, or natural disasters.
3. ELIGIBILITY & REGISTRATION
3.1 You must be at least 18 years of age and legally capable of entering into binding contracts to use this Platform.
3.2 Corporate entities must be duly registered under the applicable laws of their jurisdiction and must provide valid registration documents during onboarding.
3.3 All Users must complete the KYC verification process before engaging in any trading, warehousing, or delivery activity. The Company reserves the right to reject any application without stating reasons.
3.4 You agree to provide accurate, current, and complete information during registration and to keep your account information updated at all times.
3.5 You are solely responsible for maintaining the confidentiality of your account credentials. Any activity conducted under your account is your responsibility. Report unauthorized access immediately to support@anda-global.com.
3.6 The Company may suspend or terminate accounts that are found to be duplicated, fictitious, or used in violation of these Terms.
4. USER ROLES & OBLIGATIONS
4.1 Buyers
• Buyers must ensure adequate funds are available in their platform wallet or linked payment method before placing trade orders.
• Buyers must inspect or arrange inspection of commodities upon release from the warehouse or upon delivery and must raise quality disputes within 48 hours of receipt.
• Buyers acknowledge that prices on the Platform are subject to market fluctuations and the Company does not guarantee price stability.
4.2 Sellers
• Sellers warrant that all commodities listed on the Platform are genuine, legally acquired, free of encumbrances, and meet the stated grade and quality standards.
• Sellers must not list commodities that are adulterated, banned, or fail to meet applicable regulatory standards (e.g., NAFDAC, FDA, GSA, or equivalent national bodies).
• Sellers are responsible for ensuring that commodities deposited in warehouses match the description provided in their listings.
• Sellers must honor confirmed trade orders and deliver commodities to the designated warehouse within the agreed timeframe.
4.3 Warehouse Operators
• Warehouse Operators must be licensed by the relevant regulatory authority and maintain certification throughout their engagement with the Platform.
• Warehouse Operators are responsible for the safekeeping, accurate weighing, grading, and recording of all commodities deposited under their care.
• Warehouse Operators must not issue Warehouse Receipts for commodities that have not been physically received and verified.
• Warehouse Operators must not allow the release of commodities without valid Platform authorization or proper WHR redemption.
• Double-pledging of Warehouse Receipts is strictly prohibited and constitutes fraud under these Terms and applicable law.
• Warehouse Operators must carry adequate insurance coverage for all stored commodities.
4.4 Deliverymen
• Deliverymen must maintain valid licenses, vehicle roadworthiness certificates, and any applicable transport permits.
• Deliverymen must accept or decline assigned deliveries within 30 minutes of notification. Repeated non-responses may result in suspension.
• Deliverymen must handle commodities with care and are liable for shortages or damage caused by negligence during transit.
• Deliverymen must obtain the recipient’s delivery PIN/OTP before marking a delivery as complete.
• Deliverymen must not subcontract deliveries to unregistered or unapproved third parties.
• Deliverymen consent to real-time GPS tracking during active deliveries.
5. TRADING RULES & TRANSACTION PROCESS
5.1 All commodity trades on the Platform are conducted through a structured order-matching or direct listing system. The Company does not act as a principal in any trade but as a facilitating marketplace.
5.2 Once a trade order is confirmed by both parties, it becomes binding. Cancellations after confirmation are subject to a cancellation fee as specified in the Platform’s Fee Schedule.
5.3 All payments for trades are processed through the Platform’s Escrow system. Funds are released to the Seller only upon successful delivery confirmation or WHR redemption by the Buyer.
5.4 The Company reserves the right to suspend or void any transaction that it reasonably suspects involves fraud, market manipulation, money laundering, or any other illegal activity.
5.5 Commodity prices displayed on the Platform are indicative market prices. The Company does not guarantee prices and is not liable for losses arising from price volatility.
5.6 The Platform may facilitate spot trades, forward contracts, or warehouse receipt financing. Each instrument type is governed by additional product-specific terms available on the Platform.
6. WAREHOUSE RECEIPT SYSTEM
6.1 Warehouse Receipts issued on the Platform are digital instruments that represent title to a specific quantity and quality of a commodity stored in an approved warehouse.
6.2 WHRs are transferable on the Platform and may be used as collateral for financing, subject to applicable financial regulations and lender terms.
6.3 The Company operates a tamper-evident digital registry for all WHRs. Any attempt to alter, forge, or duplicate a WHR is a criminal offence and will be reported to law enforcement authorities.
6.4 The holder of a valid, unredeemed WHR has the right to take physical possession of the corresponding commodity upon proper redemption through the Platform.
6.5 WHRs expire at the end of the contracted storage period. Holders must redeem or renew WHRs before expiry to avoid automatic storage extension charges or disposal of goods in accordance with the Warehouse Operator’s lien rights.
6.6 The Company is not liable for the physical condition of commodities stored in third-party warehouses, but requires all Warehouse Operators to maintain defined storage standards and insurance coverage.
7. DELIVERYMAN APP — TERMS OF USE
7.1 The Deliveryman App is a service platform connecting logistics providers with commodity owners. The Company does not employ Deliverymen as staff; they operate as independent contractors.
7.2 Deliverymen must maintain a minimum platform rating of 4.0 out of 5.0 to remain eligible for high-value consignments. Sustained low ratings may result in suspension.
7.3 Earnings from completed deliveries are credited to the Deliveryman’s platform wallet after successful delivery confirmation. Withdrawals are processed within [X] business days subject to the platform’s payment cycle.
7.4 A surety bond or security deposit may be required of Deliverymen handling consignments above a defined value threshold. Details are specified in the Deliveryman Onboarding Agreement.
7.5 The Company may deduct compensation for proven loss or damage from a Deliveryman’s wallet balance or security deposit without prejudice to other legal remedies.
7.6 Deliverymen are prohibited from demanding additional payment from recipients outside the platform, soliciting private deals with platform Users, or diverting consignments.
8. FEES, PAYMENTS & TAXES
8.1 The Company charges platform fees including but not limited to: transaction/commission fees, listing fees, warehouse storage pass-through fees, delivery service fees, and inspection fees. The current Fee Schedule is available on the Platform and may be updated with 14 days’ notice.
8.2 All fees are inclusive or exclusive of applicable taxes (VAT, WHT, etc.) as stated on the invoice. Users are responsible for their own tax obligations arising from transactions on the Platform.
8.3 The Company uses licensed payment service providers for all financial transactions. By using the Platform, you consent to the terms of those payment processors.
8.4 Users must not attempt to circumvent the Platform’s payment system by conducting transactions privately with parties they met through the Platform. Violations may result in permanent account suspension.
8.5 The Company reserves the right to apply a lien on funds held in a User’s platform wallet to offset outstanding debts, disputed amounts, or proven liabilities.
9. DISPUTE RESOLUTION
9.1 Users are encouraged to resolve disputes amicably in the first instance. The Platform provides an in-app dispute resolution portal for this purpose.
9.2 If a dispute is not resolved within 72 hours of being raised, the Company’s Dispute Resolution Team will review the matter and issue a determination within 7 business days, based on available evidence including delivery records, warehouse logs, and communication history.
9.3 The Company’s determination is binding on both parties for platform-level actions (e.g., fund release, account sanctions). Either party may pursue independent legal remedies without prejudice.
9.4 For high-value disputes (above 500.000 cedis) the Company may refer the matter to an accredited commodities arbitration body.
9.5 These Terms are governed by the laws of Republic of Ghana Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of Accra.
10. INTELLECTUAL PROPERTY
10.1 All content on the Platform including software, algorithms, branding, logos, database structures, and the Warehouse Receipt System architecture are the exclusive intellectual property of Anda Global Limited and are protected by applicable copyright, trademark, and patent laws.
10.2 Users are granted a limited, non-exclusive, non-transferable license to use the Platform solely for its intended purposes. You may not copy, reverse-engineer, resell, or exploit any part of the Platform without prior written consent.
10.3 By submitting commodity listings, reviews, or other content on the Platform, you grant the Company a royalty-free license to display, reproduce, and use such content for Platform operations and marketing purposes.
11. PROHIBITED CONDUCT
Users are strictly prohibited from:
• Listing, trading, or transporting prohibited, adulterated, counterfeit, or smuggled agricultural commodities.
• Engaging in price manipulation, bid rigging, or any anti-competitive behavior.
• Using the Platform to launder money or finance illegal activities.
• Providing false or misleading information in listings, KYC documents, or warehouse records.
• Hacking, scraping, or introducing malicious software into the Platform.
• Creating multiple accounts to evade bans or circumvent transaction limits.
• Harassing, threatening, or defrauding other Users.
• Issuing or trading fraudulent Warehouse Receipts.
Violation of any of the above may result in immediate account suspension, forfeiture of escrowed funds, reporting to regulatory or law enforcement authorities, and civil or criminal legal action.
12. LIMITATION OF LIABILITY
12.1 The Company is a marketplace facilitator and is not a party to commodity transactions between Buyers and Sellers. The Company is not liable for the quality, legality, or fitness for purpose of any commodity traded on the Platform.
12.2 To the maximum extent permitted by law, the Company’s total liability to any User for any claim arising from use of the Platform shall not exceed the total fees paid by that User to the Company in the 3 months preceding the claim.
12.3 The Company is not liable for losses arising from: Force Majeure events, User error or negligence, third-party Warehouse Operator failures, internet or telecommunications outages, regulatory or government action, or commodity price fluctuations.
12.4 The Platform is provided “as is”. The Company does not warrant uninterrupted, error-free, or secure access to the Platform at all times.
13. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless [Company Name], its directors, officers, employees, agents, and partners from and against any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from your use of the Platform, breach of these Terms, violation of any applicable law, or infringement of third-party rights.
14. ACCOUNT SUSPENSION & TERMINATION
14.1 The Company may suspend or terminate your account at any time with or without notice if you breach these Terms, fail KYC re-verification, receive sustained poor ratings, or are found to be involved in fraudulent or illegal activity.
14.2 You may close your account at any time by submitting a written request. Account closure does not extinguish obligations arising from transactions initiated prior to closure.
14.3 Upon termination, the Company will settle any outstanding valid wallet balance owed to the User (less applicable deductions) within 30 business days.
15. AMENDMENTS TO TERMS
The Company reserves the right to modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 14 days before they take effect. Continued use of the Platform after the effective date of changes constitutes acceptance of the revised Terms.
16. MISCELLANEOUS
16.1 Entire Agreement: These Terms, together with the Privacy Policy, Refund Policy, Shipping Policy, and any product-specific agreements, constitute the entire agreement between you and the Company.
16.2 Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
16.3 Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of the Company’s right to enforce it in the future.
16.4 Assignment: You may not assign your rights or obligations under these Terms without the Company’s prior written consent. The Company may assign its rights to a successor entity.
16.5 Language: These Terms are written in English. In the event of any conflict with a translated version, the English version shall prevail.
17. CONTACT US
For questions, disputes, or regulatory inquiries regarding these Terms, contact:
Anda Global Limited 📧 legal@anda-global.com 📞 +233594951131 📍 P.O Box TH313, Techiman, Ghana 🌐 www.anda-global.com